Support & Returns
Our products are subjected to regular and careful quality controls. If an item should nevertheless not meet your expectations, we will of course take back the goods in an unbureaucratic manner.
To ensure fast, uncomplicated returns processing, we ask you to observe the following:
Returns can be processed only with a filled out return form, which you will find here
For warranty matters or incorrect deliveries, we will of course pay for the costs of returning the goods within Germany. Please send us the completely filled in return form; we will take care of the pick-up and will inform you about the further modalities.
If there are any questions on the topic of returns, please send an email to us at firstname.lastname@example.org. We`ll be happy to help!
Guarantee and Warranty
The guarantee is provided by the manufacturer and is a voluntary service of the manufacturer. The length of the guarantee period therefore varies. The guarantee event must occur within this time period.
The warranty is prescribed for the dealer by law and, for new purchases of consumer goods, is always 24 months.
The legal warranty applies when the currently reported defect was already present at the point at which the risk was transferred (delivery of the purchased item). Here the purchaser has the burden of proof. If the defect in a purchased product occurs within the first 6 months after the transfer of risk, the law assumes in favor of the purchaser (if it is the consumer) that the defect already existed when the risk was transferred.